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“I want to speak with the manager!” The man seemed upset… As a freelancer, now you are the manager. How to deal with that?

  • Always Be Professional. The trick is to take some time before you answer an angry mail. Reply when you feel calm.
  • Clients can be vague when they want a job done. This gives them a chance to complain when the result is not as they imagined. Make it a rule that you both agree on the finished product and sign it into the contract.
  • Keep all written correspondence and documents. It will serve as a back-up in case of misunderstandings.
  • Listen to your clients’ concerns and acknowledge them. People like to feel that they matter.
  • Choose your words and your tone. Even if a client is rude, avoid escalating. It can ruin your reputation.
  • If their personality is not the right fit, it’s OK to end the deal. But try and do it on good terms.

Wanna know more about being Zen at work? See How to Communicate with Difficult Clients